We are guided by core values which define who we are and how you can expect us to conduct our business. By working towards a common goal, we create a great workplace while supporting our community. A commitment to the following core values helps ensure our company and clients are successful.
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Integrity
We are committed to integrity in all that we do. Our actions, communication and commitments will demonstrate that we make our agreements responsibly and with full accountability. |
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Respect
We will be respectful of others including their time, values and perspective as if our own. |
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Continuous Learning
We will use our experiences as opportunities to take corrective action if required and reinvent ourselves so that our future is filled with success. |
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Service Excellence
We are determined to deliver an exceptional service experience to both internal and external customers. |
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Giving Back
We act socially responsible, engage in charitable campaigns and support employee community work for the good of our world. |
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Our core values are backed by these tangible results:
- In 2010 we raised $235,816 for worthy charities across Canada. We plan to increase this figure in 2011 to $500,000 inclusive of each employee donating up to four voluntary days to give back in their community.
- Our staff are dedicated to continuous learning with over 2500 hours of training and study carried out in 2010.
- With a commitment to Respect, Integrity and Service Excellence we have been named on Great Place To Work® Institute Canada’s list of 75 best work places in Canada for the last four years.
- During 2011 our company will undertake the process of becoming accredited with SCP (Service Capability & Performance) standards which will audit and provide guidance on industry best practices for customer service.